Position Summary
PredictionHealth is looking for a Client Success Specialist to join our growing team. This person's core function will be to help us grow and maintain our base of clients. You will be hands-on in executing Operations initiatives including client onboardings, client business reviews, customer success initiatives (e.g. creation of support materials, capturing client feedback to help inform and enhance the product), among other general tasks.
PredictionHealth is a healthcare technology company leveraging proprietary Artificial Intelligence (AI) solutions to improve the lives of healthcare providers. This position represents a tremendous opportunity to grow with a dynamic startup at the forefront of innovation in the field. If you are a creative, motivated, and results-driven individual, we'd like to meet you!
Essential Duties and Responsibilities
- Manage onboarding process for new clients and business reviews for existing clients to ensure they are getting the most out of the PredictionHealth platform and to drive client retention
- Developing a thorough familiarity with our current and future products to be able to articulate the value to current and future clients
- Relaying customer feedback to enable the development and improvement of current and future products
- Generating content and customer support documentation to ensure client satisfaction and retention
- Provide input and guidance on product development of PT specific product lines
- Participation in training programs as required by company
- Other ad-hoc projects as needed
Minimum Requirements (Knowledge, Skills, and Abilities):
- Bachelor's Degree or PT/PTA degree
- Experience in Outpatient Rehabilitation
- Strong interpersonal skills for dealing with clients
- Ability to gain understanding of client pain points and articulate solutions
- Excellent oral and written communication skills
- Ability to connect with people via phone/email
- Self-motivated and self-directed with strong organizational and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities while maintaining focus
- Technologically savvy with the ability to use multiple software and internet platforms
Preferred/ "Nice to Have" Knowledge, Skills, and Abilities:
- Experience/expertise with Google Suite
- Previous management experience
- Previous Client Success experience
Salary Range: $70K-$80K (plus bonus opportunities)
PredictionHealth is currently not hiring in the following states: CA, DC, MT, HI, or NY
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